Adda8 Privacy Policy — How Your Data Is Kept Safe

Registering with adda8 means entrusting us with certain personal information. This policy clearly explains how we collect that data, where we store it, and why we use it. We want you to know exactly what happens to your information.

Last Updated: January 2026 Published in Bengali 10 Sections
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Your data is never sold to third parties. That's adda8's commitment.

256-bit SSL Encryption
Your Data Is Never Sold to Third Parties
Right to Erasure
Regular Security Audits

Adda8's Commitment to Your Privacy

The core principles we follow to keep your data protected.

Encryption Protection

Every connection you make on adda8 is secured with 256-bit SSL encryption — the same standard used by international banks.

No Data Sales

Adda8 never sells your personal data to advertisers or third parties. Your data is used solely for operating the service.

Control Your Data

You can view, correct, or request deletion of your personal data at any time — directly through our support team.

Secure Servers

Your data is stored in secure data centres that meet international standards, with regular backups and security audits carried out routinely.

Cookie Transparency

Adda8 clearly discloses which types of cookies are in use. You have the option to decline any non-essential cookies.

Marketing Opt-Out

If you no longer want to receive promotional SMS or emails, you can opt out at any time by contacting support. Essential service notifications will not be affected.

1 Introduction & Scope

This Privacy Policy adda8applies to all adda8 services — whether you interact with us through the website, mobile app, live chat, email, or any other channel. This policy takes effect from the moment you register with adda8.

We believe privacy is a fundamental right. When you share your data with adda8, you're placing your trust in us — and respecting that trust is our responsibility. This policy is written in plain English so every user can understand exactly what happens to their data.

In this policy, "we" and "adda8" refer to the company operating the adda8 platform. "You" refers to any user of adda8.

2 What Information We Collect

Adda8 collects three types of data — what you provide directly, what is generated through your use of our services, and what is required for identity verification.

Types of Data Example Reason
Identity Information Name, mobile number, email Account Management
KYC Documents NID, passport photo Identity Verification
Payment Information BKash/Nagad number, transaction history Financial Services
Usage Data Betting history, login timestamps, IP address Security & Improvement
Device Information Device model, OS, browser type App optimization
Communication Records Live chat logs, email Support Improvement

We only collect data that is strictly necessary — nothing more. For example, your address is not required at registration; it may only be needed during the KYC process.

3 How We Use Your Data

Adda8 uses your information only for defined purposes. No data is used beyond those purposes:

  • Creating, managing, and securing your account.
  • Processing financial transactions, including deposits and withdrawals.
  • Completing identity verification (KYC) — as required by law.
  • Providing customer support — resolving issues and answering questions.
  • Detecting suspicious activity and preventing fraud.
  • Analysing and improving platform performance.
  • Sending relevant offers and promotions — with the member's consent.

Your betting history and payment information are never sent to any advertising platform — adda8's position on this is clear.

4 Who We Share Your Data With

Adda8 does not sell your data. However, limited information must be shared with certain parties to operate our services:

  • Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each provider keeps this data secure in accordance with their own privacy policy.
  • KYC Verification Services: We work with internationally recognised services for identity document verification. These parties comply with GDPR and international data protection laws.
  • Fraud Detection Services: Specialised software is used to detect fraud — only anonymised analytical data is transmitted in this process.
  • Law Enforcement Agencies: adda8 may be legally required to disclose certain information in response to a valid government or court order.

All data-sharing agreements with third parties include data protection clauses. adda8 takes responsibility for how third parties handle your data as well.

5 Cookies & Tracking Technologies

The adda8 website and app use cookies and similar technologies — small data files stored on your browser or device.

  • Essential Cookies: These are needed to maintain login sessions and verify security. Without them, the platform cannot function properly.
  • Functional cookies: These cookies remember your preferences — such as language settings or your favourite sports.
  • Analytics Cookies: Anonymised data is collected to understand which parts of the site see the most activity. This information is used to improve the platform.

Non-essential cookies can be disabled through your browser settings. However, turning off functional cookies may limit certain features.

6 Data Retention Period

Adda8 does not retain your data indefinitely. Each type of data has a defined retention period:

  • While your account is active: All necessary data is retained for as long as your account remains active.
  • After account closure: Financial transaction records are generally retained for 5 years — due to legal obligations.
  • KYC documents: Identity verification records are retained for 5 years after account closure — as required by regulatory obligations.
  • Customer service records: Live chat and email logs are typically retained for 2 years.
  • Anonymous Analytics Data: Data that cannot be linked to an individual may be retained for a longer period.

Once the designated retention period ends, data is securely deleted or anonymised.

7 Your Rights

As an adda8 user, you have rights over your own information. To exercise any of these rights, please contact our support team:

Your rights over your data

Adda8 gives you control over your own data.

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Right to Access

You have the right to know what information adda8 holds about you. Submit a request to our support team and we will provide a summary of your data.

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Right to Correction

If there is an error in your name or mobile number, you can submit a correction request. Changes are processed after identity verification.

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Right to Deletion

After your account is closed, you may request that certain data be deleted — to the extent permitted beyond our legal retention obligations.

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Right to Restrict Processing

You may request that we stop using your data for marketing or optional analytics purposes.

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Right to Data Portability

You have the right to request a copy of the data we hold about you in a specified format.

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Right to lodge a complaint

If you believe your privacy has been violated, you may file a complaint with adda8 support or the relevant regulatory authority.

8 Children's Privacy

Adda8 does not permit anyone under 18 to register. We do not knowingly collect personal data from children or minors.

If adda8 discovers that a minor has opened an account, that account is immediately closed and all associated data is securely deleted. Parents who become aware of such a situation are encouraged to contact our support team.

9 Security Measures

Adda8 uses multiple layers of security technology to protect your data:

  • 256-bit TLS/SSL encryption across all connections.
  • Passwords are stored using the bcrypt hashing algorithm — not even adda8 staff can view your password.
  • Instant SMS alerts when a suspicious login is detected.
  • Regular third-party security audits.
  • Restricted staff access — only those who need specific data can view it.
  • Physical security measures at the data center.

That said, no data transmission over the internet is entirely risk-free — adda8 takes every precaution, but no one can guarantee 100% security. On your end, using a strong password and keeping two-factor authentication enabled significantly reduces your risk.

10 Policy Updates & Contact

Adda8 updates this Privacy Policy from time to time. For significant changes, users are notified via SMS to their registered mobile number or through an in-app notification. Continued use of adda8 after any changes takes effect constitutes acceptance of the updated policy.

If you have any questions or concerns about our Privacy Policy, please contact us:

privacy@adda8.com
Live Chat — 7 days a week, 24 hours a day

Why adda8 takes your privacy seriously

Opening an account anywhere online requires a degree of trust. Your name, mobile number, and ID details are sensitive information. adda8 understands the true value of that trust, which is why adda8 treats privacy not just as a legal obligation but as a core value.

Awareness around digital privacy is still growing in Bangladesh. Many people don't fully know what online platforms do with their data. adda8 wants to bridge that transparency gap — which is why this policy is written in plain, accessible English so everyone can read and understand it.

The information you provide when registering with adda8 is used for a few specific purposes. Your mobile number is needed to send OTPs, keeping your login secure. ID details are required for KYC — a mandatory condition of our international online gaming licence. Your bKash or Nagad number is needed to process payments. None of this information is used for advertising.

A common question we get: does adda8 share data with third parties like WhatsApp or Facebook? The answer is no. adda8 does not use any social media tracking pixels that would send your betting data to social media companies. This is a deliberate decision.

Keeping your account secure is a shared responsibility between you and adda8. Use a strong password — avoid birthdates or "123456". Keep two-factor authentication enabled. Never share your password or OTP with anyone who calls you — adda8 staff will never ask for your password or OTP.

Data breaches are a risk every technology company faces. adda8 conducts regular security audits to minimize this risk. In the event of a breach, affected users will be notified within 72 hours and all necessary steps will be taken.

Alongside this Privacy Policy, we recommend reading adda8's Terms & Conditions — together, they give you the full picture. If you have any questions, reach out via live chat.

End-to-end encryption

Every piece of data between your device and adda8's servers is encrypted.

Regular Security Audits

Independent third-party security experts audit adda8 multiple times a year.

Restricted Staff Access

Your data is only accessible to authorised staff — and only when there is a genuine need.

Marketing Opt-Out

You can opt out of promotional messages at any time, no questions asked.

Privacy & Account Enquiries

Questions our support team hears most often.

If the app won't open or you're seeing an outdated version, try a few steps. First, force-close the app and relaunch it — this often resolves issues caused by the app getting stuck in the background. If that doesn't help, restart your device. Still not working? Check your phone's app store to see if an adda8 update is available and install it if so. Occasionally, the app may be temporarily unavailable during adda8 server maintenance — this usually takes place between 2:00 AM and 4:00 AM and lasts no more than 30 minutes. Uninstalling and reinstalling the app can also fix the issue — your account details and balance will not be affected. If the problem persists, contact the adda8 help centre and include your device model and Android version.

Yes, adda8 offers the option to temporarily suspend your account — this is known as self-exclusion, and it's part of adda8's responsible gaming commitment. To activate it, contact support via live chat or email and let them know how long you'd like to take a break (7 days, 30 days, 6 months, or a custom duration). Your account will be locked for that period — you won't be able to log in or make deposits, but your balance will remain safe. Once the period ends, your account will reactivate automatically. If you'd prefer to permanently close your account, support can arrange that too — your remaining balance will be withdrawn before the account is closed.
You also have a role to play in protecting your data

Adda8 takes your security seriously — but if anyone ever asks for your OTP or password, do not share it. No adda8 employee will ever ask for your password.

Read Responsible Gaming →

Done reading the Privacy Policy? Go ahead and register on adda8 with confidence.

Your information is in safe hands. Open an account today and enjoy the best betting experience in Bangladesh.

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